Many hospitality organizations offer learning programs that teach and help employees develop essential workplace skills. The development of skilled, motivated staff can be aided through learning, but there may also be some difficulties for the employer. Understanding the benefits and drawbacks of such programs is essential if you work in human resources or are otherwise involved in planning skills learning at your company. In this article, we define skills training and review its main benefits and drawbacks.
Even though the emphasis on development might vary,
successful learning programs typically have a few traits. Employees can be
expected to display this skill later on because, among other things, they have
clearly defined and quantifiable goals. Another reason is that the program's
graduates have abilities that are in line with the objectives of the business,
which benefits the expansion of the latter. Also, by providing those with the
resources they need to thrive and fostering personal growth, these programs increase
employees' engagement with the company.
ADVANTAGES
Employee learning & development can have a number of
benefits for the company as well as the personnel. They consist of,
1. Productivity
increases:
Employee learning & development improves productivity by
increasing employee effectiveness. Employees achieve both quantity and quality
performance because they are properly instructed. Productivity is the amount of
work a worker can perform in a given amount of time. In general, increased
productivity is a good thing because it shows that workers are completing
crucial tasks on schedule. By giving workers the resources they need to fill in
any gaps in their competencies, skill development can increase productivity. A
skills training program, for instance, can give corporate personnel a thorough
rundown of a new piece of software's features and how to utilize them if they
are not familiar with it. With this information, the staff may utilize the
product as intended without experiencing any delays due to confusion. Filling
knowledge and ability gaps can also reduce frustrations brought on by using new
tools. This, in turn, may support the previously mentioned employee engagement
and job satisfaction.
2. Increased
engagement
The feeling of connection a person has to their job and the
company they work for is referred to as engagement. By highlighting the
employer's commitment to their achievement, skill development can boost
employee engagement. An increase in job satisfaction, appreciation, and the
drive to perform well can result if a person believes that the training will
also increase their chances of development.
3. Updated with the
latest technology
Since the sector is always evolving, it is crucial for
employees to be aware of the most recent developments. New technology emerges
relatively frequently, therefore a one-time training session would not be
sufficient. Regular training sessions are held to ensure that the firm is
utilizing the most recent technologies.
4. Work Quality
increases
Similarly to this, improving an employee's knowledge and
skill set might result in better output. Several skill-development programs put
a strong emphasis on educating staff members on how to execute particular tasks
or how to do them better. They are more likely to be aware of errors and
produce better work if they are aware of new methods or advice for completing
their tasks.
5. Increasing
employee satisfaction
An organization should invest in training since those that
do so are said to have satisfied its staff. Employees must receive training
that is pertinent to them and on topics about which they may educate themselves.
If the training is tiresome, dull, and ineffective, the results will be.
Employees that have received adequate training are also sent to several
conferences and seminars, which is advantageous to them. Employees who receive
training are able to learn about a practical component of their jobs and are
happy with the work they accomplish.
1. Increase stress
Stress can be caused by training staff for an excessive amount of hours in order to maintain them aware of the most recent trends and up-to-date in their particular field. Attending a skills training program can feel like a barrier for workers who are trying to fulfil deadlines. They could become preoccupied with the tasks they should be finishing rather than entering the program with the intention of learning and growing. Therefore, it's crucial to let workers know in advance that any productivity lags during training sessions are acceptable. This can lessen stress and encourage a desire to study. They may do less well at work as a result of their stress.
2. Loss of interest
When training sessions last for a long time, the participants become disinterested and bored. Therefore, data and information are not kept for workers who do not listen. Employees lose interest in training sessions when the same information or theory is repeated continually. The other significant drawback of employee training is that, given the busy daily schedule, there might not be enough time for staff training.
3. Time requirements
Many hospitality companies provide employees with extremely
little time, which might not help them become knowledgeable or productive. The
trainer typically sped through the key components of the task that the
employees should comprehend because they had very little time. If this occurs,
it might be essential to undertake extra training to fix the initial attempt,
which would require more time and money to invest. It's crucial to carefully
organize these projects in order to prevent this. Make the necessary resource
allocations to make sure that staff are given accurate information and
instructive materials.
Conclusion
A number of the benefits, drawbacks, and significance of staff
learning & Development have already been discussed. Because of the numerous
advantages it offers, staff training is required and can be made to occur in
all hospitality organizations. The improvement in productivity and organization
is the finest result of staff training. By offering the organization
high-quality training, the organization develops a unique reputation.
Therefore, higher officials and managers need to pay attention to this training
and mandate that it be provided in organizations at necessary sessions.
Not every employee comes to the company with the same amount
of talent. Therefore, it is necessary to give them quality training on a
regular basis in order to improve their understanding of specialized work. Only
staff training can motivate people to excel and take extraordinary actions in
their line of work.
References
Garvin, D.A. (2003), “Making the case: professional education for the world of practice”, Harvard Magazine, Vol. 106 No. 1, pp. 56-66.
Honey, P. and Mumford, A. (1992), The Manual of Learning Styles, 3rd ed., Peter Honey, Maidenhead
Good article Ramal. This article provides a comprehensive overview of the advantages and disadvantages of learning and development programs in hospitality organisations. According to the article, these programs can increase productivity, engagement, work quality, and employee satisfaction. However, they can also lead to stress, loss of interest, and time requirements for employees.
ReplyDeleteThank you Lasni, The implementation of staff training and development programs aids in the employees' professional growth or career promotion. Since employees are a company's most valuable asset, training them is essential. In order to overcome problems and achieve organizational goals, employees need the necessary skills and expertise.
DeleteEmployees can increase productivity, gain experience, and receive rewards by receiving the right support and training. A workforce with high levels of expertise and productivity can help a business write fresh success tales. :)
This is Good article. Also there are some firms that make employees to sign NDA and agreement before giving them trainings. this is mainly to avoid the employee resigning after getting the training.
ReplyDeleteYes Lahiru, I agreed with your point. Some businesses also demand that new hires sign an NDA. if the employee has access to confidential data regarding the company's L&D strategies. Some businesses will require all employees to sign the agreement, while others will only apply it to certain departments or categories of workers.
DeleteBefore talks between a startup seeking money and possible investors, NDAs may also be employed. In these situations, the NDA is designed to stop rivals from learning their trade secrets or future company plans for L&D.
This is a comprehensive overview of the importance of staff training. It is clear that employee training can have a huge impact on the success of a hospitality organization, and should be taken seriously. It is crucial for managers to ensure that staff are given the resources and time that they need in order to receive quality training, and to monitor their progress throughout the process. This can help to ensure that employees are well-equipped to meet the demands of their role, and to contribute to the success of the organization.
ReplyDeleteHi Gawri. Thank you! Yes. More money is spent on training and retraining the current workforce than on high turnover. They provide superior customer service and raise the organization's productivity. Training and development are consistently thought to be areas where budget cuts are made. However, hotels and restaurants are now aware of how inadequate training affects workers' productivity and efficiency.
DeleteAn undermotivated employee never provides clients with great work. In order to close the gap between job requirements and employee present specifications, additional training models should be designed.
A very valuable idea creation. It provides a detailed overview of the advantages and disadvantages of learning-related development programs in organizations, particularly how others are treated in the organization. According to the article, productivity, quality and human satisfaction can be increased. However, they clearly demonstrate stress, loss of interest and lack of desire to serve employees.
ReplyDeleteThank you Sineth for the valuable feedback. This has some great points too.
DeleteThis blog is very informative and useful for any person who wants to know about L&D. It very clearly explains how Incorporating Learning and development into your overall business strategy helps create a productive environment.
ReplyDeleteThank you Lasitha. I hope you will like my future article on L&D. Keep in touch with this blog.
DeleteExcellent article! Nowadays, technology has become an indispensable part of our daily routine, and it's crucial to evaluate its pros and cons. According to Statista's data (2021), the number of people worldwide using the internet has reached over 4.9 billion, indicating the immense influence of technology on our lives. Despite the numerous advantages of technology, it's essential to acknowledge its potential disadvantages. One of the most significant drawbacks of technology is its negative impact on our social interactions. As Kirschner and Karpinski (2010) pointed out, excessive use of technology can lead to a decrease in face-to-face communication, ultimately resulting in a decline in social skills.
ReplyDeleteHi! It is not at all surprising that knowing principles has a lasting effect. It's also not encouraging to learn that the market directly adopts them or that they influence developments in digital learning. In-person workshops are analogous to online courses. Face-to-face training sessions are heavily incorporated into e-learning modules (such as their objectives, materials, activities, milestones, and assessments). Additionally, learning-focused social networks offer a forum for debate, which is something educators have long desired. There are several instances of how digital learning borrows ideas from conventional methods of instruction. :)
DeleteExcellent article! Nowadays, technology has become an indispensable part of our daily routine, and it's crucial to evaluate its pros and cons. According to Statista's data (2021), the number of people worldwide using the internet has reached over 4.9 billion, indicating the immense influence of technology on our lives. Despite the numerous advantages of technology, it's essential to acknowledge its potential disadvantages. One of the most significant drawbacks of technology is its negative impact on our social interactions. As Kirschner and Karpinski (2010) pointed out, excessive use of technology can lead to a decrease in face-to-face communication, ultimately resulting in a decline in social skills.
ReplyDeleteHi Hadhil,one of the early uses of learning technology to overcome the richness/reach trade-off was e-learning.
DeleteOver the past 20 years, e-learning has been extended by the growing granularization of formal education. Although this has made it slightly simpler to acquire educational materials, it ignores a major problem since e-learning and "micro-learning" are still considered formal learning strategies. Rich media learning solutions and video-based systems with increased bandwidth also support this.
There is no question that when properly applied, these strategies boost the effectiveness of formal education, but they fall short of utilizing learning technology's full potential to produce commercial benefits. L&D must completely embrace informal learning and learning from experience in order to do this.